Wednesday, October 2, 2019
Sunday, March 13, 2016
Thursday, March 8, 2012
Walt Disney World? AGAIN???
This evening I find myself sitting in my room at the Boardwalk Resort at Walt Disney World...and in less than an hour I will officially turn 40 years old. Where did I decide a few months ago that I wanted to spend my birthday? Walt Disney World of course!
Most people that know me are not a bit surprised by this of course. After all, I've been coming here pretty regularly for the last 15 years. However I am sure that many of them don't really understand this desire to be here of all places. What is so GREAT about Walt Disney World? You have to be a true "Disneyholic" like myself to really get it.
I had a few goals for this trip. I did not manage to complete ALL of them but that's okay. I was happy to get to as many as I did for such a short trip. Then again, EVERY trip I take here always seems short. It's hard to believe I'll be home at this time tomorrow. It will be back to reality for me.
One of my most anticipated things for this trip was the Keys to the Kingdom tour at the Magic Kingdom. Our guide was Trent and he was great. During our four hour plus tour we learned quite a few new and interesting facts about not only the Magic Kingdom, but Walt Disney himself. The highlight of this tour for most people was heading down into the utilidoors...the underground area of the Magic Kingdom. It's a place where only the Cast Members of Walt Disney World (for the most part) get to frequent. We also got to explore some of the backstage areas and learn some of the ins and outs of just how they keep the Magic Kingdom running.
We learned there are four "keys" to keep in mind when it comes to the World of Disney. Courtesy, Show, Safety and Efficiency...though I may not have them in the correct order. These were brought up time and time again and it's just one of the reasons for the success of the Disney parks. There are so few places you can visit anymore where you are treated the way that almost all of the Cast Members treat you at Walt Disney World. They focus on courtesy most of all and it makes such a huge difference. I can't tell you how many times a cast member has gone out of their way to do something special for not only myself and my family but just other people in the park. I've seen it time and time again. It's simply something that you don't see often enough in the "real" world.
Walt Disney World is a place where you can escape, where you can become a kid again and it's okay. There are grown people dressed up in funny hats and costumes...and nobody even looks at them twice. So many cast members go out of their way to smile at you or to make you smile. As far as I was concerned it was my birthday all week long and even non cast members would see my birthday button and wish me a happy birthday by name. I will tell you it NEVER got old. One particular cast member started singing Happy Birthday to me, grabbed me by the hands and danced with me in the park. I had an entire boat full of people on the Jungle Cruise ride sing Happy Birthday to me, led by our boat captain. Then tonight, on my last night here, I sat at a table with my husband and we watched the evening show on the castle and the Wishes Fireworks. I could not have asked for a better last evening.
Sure these things happen in the real world...sometimes. However they are the exception in the real world. In Walt Disney World, they are more of a rule. I've witness so many more random acts of kindness and courtesy here than in ANY other place. It just makes me smile every single time.
Is it a perfect place? Of course not. Do I see cast members doing things they probably should not be doing or being LESS than happy at times? Sure I do. And yet, it does not stop me from wanting to keep coming back...over and over and over again.
Even with all of the trips I've made here, I still find new things to discover, new things to see and do here. I also enjoy doing some of the same rides and same shows over and over again as well...just because I enjoy them. I still get a bit teary-eyed when I walk into Walt Disney's One Man's Dream and view everything that Walt designed and envisioned and accomplished. The man died before I was even born. Yet Walt Disney World was opened just a few months before I was born because Walt's family knew how much that dream meant to him and made sure it became a reality. What better example of family love is there than that?
I grew up watching the Mickey Mouse Club on tv and spent evenings watching Walt on television and viewing the World of Disney shows and movies. One of my very favorite movies growing up was The Rescuers. The very first records that I owned included the Mickey Mouse Club album, the soundtrack album to The Rescuers, and Winnie the Pooh.
I've been surrounded by Disney for almost all of the first 40 years of my life, and with any luck I'll be surrounded by it for 40 more years. I'll share it with anybody that I can and I'll continue to bring my family back here as often as I can as well. I wish everybody that wanted to visit Walt Disney World could do so and if I had the means to help people visit and make that happen, I certainly would do just that. I don't expect everybody to understand that and that's okay. After all, how can everybody expect to understand something that was all started by a mouse?
Most people that know me are not a bit surprised by this of course. After all, I've been coming here pretty regularly for the last 15 years. However I am sure that many of them don't really understand this desire to be here of all places. What is so GREAT about Walt Disney World? You have to be a true "Disneyholic" like myself to really get it.
I had a few goals for this trip. I did not manage to complete ALL of them but that's okay. I was happy to get to as many as I did for such a short trip. Then again, EVERY trip I take here always seems short. It's hard to believe I'll be home at this time tomorrow. It will be back to reality for me.
One of my most anticipated things for this trip was the Keys to the Kingdom tour at the Magic Kingdom. Our guide was Trent and he was great. During our four hour plus tour we learned quite a few new and interesting facts about not only the Magic Kingdom, but Walt Disney himself. The highlight of this tour for most people was heading down into the utilidoors...the underground area of the Magic Kingdom. It's a place where only the Cast Members of Walt Disney World (for the most part) get to frequent. We also got to explore some of the backstage areas and learn some of the ins and outs of just how they keep the Magic Kingdom running.
We learned there are four "keys" to keep in mind when it comes to the World of Disney. Courtesy, Show, Safety and Efficiency...though I may not have them in the correct order. These were brought up time and time again and it's just one of the reasons for the success of the Disney parks. There are so few places you can visit anymore where you are treated the way that almost all of the Cast Members treat you at Walt Disney World. They focus on courtesy most of all and it makes such a huge difference. I can't tell you how many times a cast member has gone out of their way to do something special for not only myself and my family but just other people in the park. I've seen it time and time again. It's simply something that you don't see often enough in the "real" world.
Walt Disney World is a place where you can escape, where you can become a kid again and it's okay. There are grown people dressed up in funny hats and costumes...and nobody even looks at them twice. So many cast members go out of their way to smile at you or to make you smile. As far as I was concerned it was my birthday all week long and even non cast members would see my birthday button and wish me a happy birthday by name. I will tell you it NEVER got old. One particular cast member started singing Happy Birthday to me, grabbed me by the hands and danced with me in the park. I had an entire boat full of people on the Jungle Cruise ride sing Happy Birthday to me, led by our boat captain. Then tonight, on my last night here, I sat at a table with my husband and we watched the evening show on the castle and the Wishes Fireworks. I could not have asked for a better last evening.
Sure these things happen in the real world...sometimes. However they are the exception in the real world. In Walt Disney World, they are more of a rule. I've witness so many more random acts of kindness and courtesy here than in ANY other place. It just makes me smile every single time.
Is it a perfect place? Of course not. Do I see cast members doing things they probably should not be doing or being LESS than happy at times? Sure I do. And yet, it does not stop me from wanting to keep coming back...over and over and over again.
Even with all of the trips I've made here, I still find new things to discover, new things to see and do here. I also enjoy doing some of the same rides and same shows over and over again as well...just because I enjoy them. I still get a bit teary-eyed when I walk into Walt Disney's One Man's Dream and view everything that Walt designed and envisioned and accomplished. The man died before I was even born. Yet Walt Disney World was opened just a few months before I was born because Walt's family knew how much that dream meant to him and made sure it became a reality. What better example of family love is there than that?
I grew up watching the Mickey Mouse Club on tv and spent evenings watching Walt on television and viewing the World of Disney shows and movies. One of my very favorite movies growing up was The Rescuers. The very first records that I owned included the Mickey Mouse Club album, the soundtrack album to The Rescuers, and Winnie the Pooh.
I've been surrounded by Disney for almost all of the first 40 years of my life, and with any luck I'll be surrounded by it for 40 more years. I'll share it with anybody that I can and I'll continue to bring my family back here as often as I can as well. I wish everybody that wanted to visit Walt Disney World could do so and if I had the means to help people visit and make that happen, I certainly would do just that. I don't expect everybody to understand that and that's okay. After all, how can everybody expect to understand something that was all started by a mouse?
Thursday, September 22, 2011
To Dine or not To Dine
So the latest and greatest offer out for Walt Disney World has several opportunities to take advantage of their free dining offer when you book a package at a Disney Resort now through October 29, 2011. The valid dates for this offer are between October and May. So what if your stay dates are beyond those valid dates? Well the good news is that as long as you arrive on one of the valid dates, even if you stay beyond the date timeframe the offer will carry through for your entire stay.
The question many people ask is "is this a good deal?" and the answers will vary from family to family or person to person. First you have to understand that this is not an open-ended all-you-can-eat offer. With the Disney Dining Plans you are given a bank of dining credits that can be used however you decide during the course of your stay. The good news is that there is plenty of flexibility in doing it this way. For example, if two adults are dining at a Disney restaurant, but one adult just wants to order an appetizer and a salad while the other wants a full meal the adult with the meal can use their dining credits to cover that portion and the other adult can pay out of pocked for the salad and appetizer, thus saving their table service meal credit to use at another time.
Many people find that the dining plan is way too much food and they feel like they are obligated to eat more on this plan, since each table service credits includes a drink, a main course and a dessert. The counter service credits also include a dessert option, where most people ordering at a counter service would not even bother to order dessert. A great tip regarding this is that if you have the option, package the dessert and save it for another time. If it's a brownie or cupcake in the park at a counter service, have it wrapped up and eat it later for a snack. Table service restaurant diners can just get their dessert to go and take it back to their room and store it in their refrigerator for a late-night snack or, even better, BREAKFAST the next day! Who wouldn't want to eat cake for breakfast, right?
In all of our Disney trips, we have taken advantage of the dining plan only two times. Back then, it was a little bit different and it included an appetizer as well. Both of these trips were shorter trips, so it was more a little more affordable for us at the time. While we enjoyed it I can't say that we have really missed having it for our other trips. We do tend to do most of our eating on Disney property but we tend to get an annual pass and purchase the Tables in Wonderland card instead. This gives us a 20% discounts on all of our table service restaurants, and includes any alcoholic drink purchases as well. We find that we easily recoup the value of the card on a few table service meals and we don't feel restricted on what we eat using it.
Currently I am contemplating a few upcoming Walt Disney World trips, as usual. While the free dining options is once again available for my dates, I've decided instead to hold off and wait for a discount on my room rate instead. With a decent room rate discount and my Tables in Wonderland card, I think I'll do even better on my trip than to book a package with the dining plan.
The question many people ask is "is this a good deal?" and the answers will vary from family to family or person to person. First you have to understand that this is not an open-ended all-you-can-eat offer. With the Disney Dining Plans you are given a bank of dining credits that can be used however you decide during the course of your stay. The good news is that there is plenty of flexibility in doing it this way. For example, if two adults are dining at a Disney restaurant, but one adult just wants to order an appetizer and a salad while the other wants a full meal the adult with the meal can use their dining credits to cover that portion and the other adult can pay out of pocked for the salad and appetizer, thus saving their table service meal credit to use at another time.
Many people find that the dining plan is way too much food and they feel like they are obligated to eat more on this plan, since each table service credits includes a drink, a main course and a dessert. The counter service credits also include a dessert option, where most people ordering at a counter service would not even bother to order dessert. A great tip regarding this is that if you have the option, package the dessert and save it for another time. If it's a brownie or cupcake in the park at a counter service, have it wrapped up and eat it later for a snack. Table service restaurant diners can just get their dessert to go and take it back to their room and store it in their refrigerator for a late-night snack or, even better, BREAKFAST the next day! Who wouldn't want to eat cake for breakfast, right?
In all of our Disney trips, we have taken advantage of the dining plan only two times. Back then, it was a little bit different and it included an appetizer as well. Both of these trips were shorter trips, so it was more a little more affordable for us at the time. While we enjoyed it I can't say that we have really missed having it for our other trips. We do tend to do most of our eating on Disney property but we tend to get an annual pass and purchase the Tables in Wonderland card instead. This gives us a 20% discounts on all of our table service restaurants, and includes any alcoholic drink purchases as well. We find that we easily recoup the value of the card on a few table service meals and we don't feel restricted on what we eat using it.
Currently I am contemplating a few upcoming Walt Disney World trips, as usual. While the free dining options is once again available for my dates, I've decided instead to hold off and wait for a discount on my room rate instead. With a decent room rate discount and my Tables in Wonderland card, I think I'll do even better on my trip than to book a package with the dining plan.
Sunday, May 1, 2011
Getting in shape for Disney
I was reading online recently that the average person walks anywhere from five to ten miles a day at Walt Disney World. Of course, that's not continuous...you are spending a lot of time just on your feet waiting in lines or checking out exhibits and then there is a little bit of time actually riding the rides. Still all that time on your feet can take a lot of of you if you aren't prepared.
Obviously we've taken plenty of trips to the parks and not once have we done any preparation for the walking and we've been okay. I think the last two trips we even completed without strollers when I thought for sure we'd need them. I recall renting one one day in EPCOT only to spend more time trying to prevent the kids from running each other over with it or fighting over who would push it. I'm sure if I thought it would hold me, I would have easily let them push me around!
Kids are used to be active and on their feet and it really doesn't seem to phase them as much. They wake up the morning after spending all day at a park and on their feet just ready to hit the pavement some more. They are ready for the next adventure! The adults...not so much most of the time...but we trudge on anyway. After all, there will be plenty of time for sitting and relaxing when we're back home!
This upcoming June trip will be one of the longest breaks we've had between Disney trips in several years. It will also be the longest Disney trip we've ever taken as we will be spending 10 days on Disney property. Yes there are a few days set aside for those other parks as we want to introduce our kids to them for the first time as well. However I'm really looking forward to having more time in the Disney parks. I always feel like there's never enough time and we still have yet to do it ALL.
The only way we'll be able to get a little more done this trip will be if we are not exhausted. Therefore at home we've started our own program to get in shape for all of that Disney walking. We are almost finished with our second week of taking daily 2 to 3 mile walks. We get home and we aren't exhausted...which is a good thing. Nobody complains the next day when it's time to hit the pavement again for another walk. It's really going well and with any luck we'll start adding a little more distance to our walks pretty soon. Our goal is to be able to do a 5 mile walk easily every day.
And the other thing we are getting in shape for at Disney...is eating! We know we'll be indulging in some great meals and even better desserts. There are Dole Whips to be had, Mickey Bars to be eaten and the Main Street Bakery has too many scrumptious items that it will require more than one trip for sure! So my husband and I are also working on a weight loss plan to go along with our daily walking plan. We are only a few days in on that, so we'll see how it goes, but it helps to have the support of each other to challenge us to do our best.
Obviously we've taken plenty of trips to the parks and not once have we done any preparation for the walking and we've been okay. I think the last two trips we even completed without strollers when I thought for sure we'd need them. I recall renting one one day in EPCOT only to spend more time trying to prevent the kids from running each other over with it or fighting over who would push it. I'm sure if I thought it would hold me, I would have easily let them push me around!
Kids are used to be active and on their feet and it really doesn't seem to phase them as much. They wake up the morning after spending all day at a park and on their feet just ready to hit the pavement some more. They are ready for the next adventure! The adults...not so much most of the time...but we trudge on anyway. After all, there will be plenty of time for sitting and relaxing when we're back home!
This upcoming June trip will be one of the longest breaks we've had between Disney trips in several years. It will also be the longest Disney trip we've ever taken as we will be spending 10 days on Disney property. Yes there are a few days set aside for those other parks as we want to introduce our kids to them for the first time as well. However I'm really looking forward to having more time in the Disney parks. I always feel like there's never enough time and we still have yet to do it ALL.
The only way we'll be able to get a little more done this trip will be if we are not exhausted. Therefore at home we've started our own program to get in shape for all of that Disney walking. We are almost finished with our second week of taking daily 2 to 3 mile walks. We get home and we aren't exhausted...which is a good thing. Nobody complains the next day when it's time to hit the pavement again for another walk. It's really going well and with any luck we'll start adding a little more distance to our walks pretty soon. Our goal is to be able to do a 5 mile walk easily every day.
And the other thing we are getting in shape for at Disney...is eating! We know we'll be indulging in some great meals and even better desserts. There are Dole Whips to be had, Mickey Bars to be eaten and the Main Street Bakery has too many scrumptious items that it will require more than one trip for sure! So my husband and I are also working on a weight loss plan to go along with our daily walking plan. We are only a few days in on that, so we'll see how it goes, but it helps to have the support of each other to challenge us to do our best.
Tuesday, April 19, 2011
The Disneyholic planner
Some people go to Walt Disney World and imagine it as one big amusement park...or four big amusement parks. They think they can go there and just play it by ear and just ride what they want to ride and eat where they want to eat without any previous planning.
Those of us who are true Disneyholics laugh at those people.
Disneyholics do research, plan meals, have a schedule...at least SIX MONTHS in advance! People think we are crazy...but the people that are travelling with us know that we will deliver them as many opportunities as possible to see the things they want to see, ride the things they want to ride and eat the foods they want to eat.
It begins as much as 11 months in advance. That's the earliest a Disney Vacation Club member can make a reservation at their home resort. Ours is Saratoga Spings and if we want to travel during peak travel times we WILL call EXACTLY 11 months before we plan to arrive...and have our room booked.
Four months later we may call again...because seven months before our trip we can book ANY Walt Disney World Resort room and if we know we want to stay someplace else ON DISNEY PROPERTY, we will once again be on that phone EXACTLY 7 months before our trip. At this point we'll either get the new resort we want or put ourselves on a hold list...and wait oh-so-impatiently, checking the website daily to see if we got our hold list reservation.
One month later...6 months in advance of our trip...we'll be on the computer or on the phone. We'll have a list of restaurants where we want to eat and we'll be booking our advance dining reservations (ADRs), especially if we want to eat with Chef Mickey or in Cinderella's Castle or at Le Cellier. These are the big ones and we know you if we don't call 6 months in advance we have almost no chance of scoring a meal at either of these places at a decent time.
The months following...they are the time for changes. We all suffer from it...just ask any longtime Disneyholic. We'll check park schedules to find out the opening and closing time for each park on each day. We'll find out which days we can utilize Extra Magic Hours (or EMHs for those in the know). We will review crowd trend numbers to see which parks we should avoid on which days and which parks will have the lowest crowds. We'll check our dining plans and make a few (hundred?) changes, adding and cancelling reservations as we plan out our days.
Three months before our trip we'll decide if we want to do any extra tours or excursions. Do we want to plan a special boating cruise for ourselves or for the kids? Do we want to plan a fishing excursion? Do we want to do any of the other fun activities (at an extra cost of course) that Disney has to offer? Then we'll be on the phone making those arrangements.
And if the new arrangements mean a cancellation of some dining plans? Then we start the planning again, we revise our schedule and we make some new ADRs and cancel old ones.
As for me...I'm beyond most of that right now. I'm feeling pretty comfortable with all of my ADRs, I have the EMH parks memorized, I have booked a few special excursions for some members of our group. I had to give up some restaurants I really wanted to try...but there will always be another Disney trip in my future.
Right now I'm quite happy with our new touring plan for June. Some of those days are a little more hectic than others but there are still plenty of free blocks of time for relaxing at the pool or just relaxing in the room. I know June is going to be hot and I know our touring plan needs to be a little more agressive than usual because the crowd levels will be some of the highest we've ever seen there. However I'm happy with the plans and I can relax for now. I have some of our park passes purchased already, I have a card loaded up with Disney Reward Dollars that we can spend on the trip, I'll purchase an annual pass and my Tables in Wonderland Discount Dining card next month and I've already started putting away some of our travel items.
While I'm anxious for June to arrive, part of me is okay with it taking it's time because I know once it gets here the trip will be over way too soon.
Those of us who are true Disneyholics laugh at those people.
Disneyholics do research, plan meals, have a schedule...at least SIX MONTHS in advance! People think we are crazy...but the people that are travelling with us know that we will deliver them as many opportunities as possible to see the things they want to see, ride the things they want to ride and eat the foods they want to eat.
It begins as much as 11 months in advance. That's the earliest a Disney Vacation Club member can make a reservation at their home resort. Ours is Saratoga Spings and if we want to travel during peak travel times we WILL call EXACTLY 11 months before we plan to arrive...and have our room booked.
Four months later we may call again...because seven months before our trip we can book ANY Walt Disney World Resort room and if we know we want to stay someplace else ON DISNEY PROPERTY, we will once again be on that phone EXACTLY 7 months before our trip. At this point we'll either get the new resort we want or put ourselves on a hold list...and wait oh-so-impatiently, checking the website daily to see if we got our hold list reservation.
One month later...6 months in advance of our trip...we'll be on the computer or on the phone. We'll have a list of restaurants where we want to eat and we'll be booking our advance dining reservations (ADRs), especially if we want to eat with Chef Mickey or in Cinderella's Castle or at Le Cellier. These are the big ones and we know you if we don't call 6 months in advance we have almost no chance of scoring a meal at either of these places at a decent time.
The months following...they are the time for changes. We all suffer from it...just ask any longtime Disneyholic. We'll check park schedules to find out the opening and closing time for each park on each day. We'll find out which days we can utilize Extra Magic Hours (or EMHs for those in the know). We will review crowd trend numbers to see which parks we should avoid on which days and which parks will have the lowest crowds. We'll check our dining plans and make a few (hundred?) changes, adding and cancelling reservations as we plan out our days.
Three months before our trip we'll decide if we want to do any extra tours or excursions. Do we want to plan a special boating cruise for ourselves or for the kids? Do we want to plan a fishing excursion? Do we want to do any of the other fun activities (at an extra cost of course) that Disney has to offer? Then we'll be on the phone making those arrangements.
And if the new arrangements mean a cancellation of some dining plans? Then we start the planning again, we revise our schedule and we make some new ADRs and cancel old ones.
As for me...I'm beyond most of that right now. I'm feeling pretty comfortable with all of my ADRs, I have the EMH parks memorized, I have booked a few special excursions for some members of our group. I had to give up some restaurants I really wanted to try...but there will always be another Disney trip in my future.
Right now I'm quite happy with our new touring plan for June. Some of those days are a little more hectic than others but there are still plenty of free blocks of time for relaxing at the pool or just relaxing in the room. I know June is going to be hot and I know our touring plan needs to be a little more agressive than usual because the crowd levels will be some of the highest we've ever seen there. However I'm happy with the plans and I can relax for now. I have some of our park passes purchased already, I have a card loaded up with Disney Reward Dollars that we can spend on the trip, I'll purchase an annual pass and my Tables in Wonderland Discount Dining card next month and I've already started putting away some of our travel items.
While I'm anxious for June to arrive, part of me is okay with it taking it's time because I know once it gets here the trip will be over way too soon.
Wednesday, February 23, 2011
The importance of vacation DOWNTIME
We've been visiting Walt Disney World with kids since September of 2001 and while most of the time the kids have been able to roll with us and keep going, there have definitely been times where we knew they needed some downtime.
Sometimes that downtime meant time in the room for naps. Funny how it always seemed the kids were the ones who resisted the naps the most but the adults had NO problem taking a nice little midday snooze. Very refreshing.
Downtime can even be some time in the parks for running and playing instead of waiting in lines. One of our favorite places to take the kids has always been the Boneyard Playground at the Animal Kingdom. The kids always enjoy having time to run and climb and slide to their hearts content and at times it was hard to get them to leave.
Hollywood Studios has another great playground where we've spent some time. As the kids get older and can ride more rides, I expect we'll visit these places less and less.
Of course, pools and water parks are another great place for downtime. During our May 2009 trip we found that the weather there for a good part of the week was in the high-80s and 90s and was just making us want to spend less time in the parks. Instead we made it a point to tour the parks as early in the morning as possible, then head back to our room and hit the pool for a while. Sometimes we'd have lunch in our room, sometimes we'd take some lunch down and eat by the pool. I think it made for a much more relaxing trip and since most of our previous trips have been during off-season times when the weather was rarely HOT this was a new experience for us. We were lucky enough to also discover on that May trip that we still had some Disney passes leftover from our 2001 trip that had unused Water Park Options on them...2 for each of us and one for Nicolas. We used those 3 free entrances to get us into Typhoon Lagoon and just had to pay for Noelle and Noah. It was great!
During the years we've also had a chance to do many other non-park things. In 2009 we finally had a chance to play Disney's Mini-Golf courses which was fun. In the past we've also rented boats to take out on Bay Lake. Despite the many trips to Walt Disney World in the past 14 years or so, we have yet to see or do it all. There is already a list for this upcoming trip of things to see and do at different parks that are new to some or all of us. We'll focus on those things as well as our favorites, but we'll still try to do our best to make time for some downtime.
During the years we've also had a chance to do many other non-park things. In 2009 we finally had a chance to play Disney's Mini-Golf courses which was fun. In the past we've also rented boats to take out on Bay Lake. Despite the many trips to Walt Disney World in the past 14 years or so, we have yet to see or do it all. There is already a list for this upcoming trip of things to see and do at different parks that are new to some or all of us. We'll focus on those things as well as our favorites, but we'll still try to do our best to make time for some downtime.
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